Status History
This information is for developers. If you're an agent looking for information on how to view a client's status history, check out our article on Viewing Client Data.
You can view not only the current status, but also all past statuses for a case. The endpoint looks like this:
GET /crm/statuses.json?statusable_id=&statusable_type=Crm::Case
Success: A 200 response with a json body.
Example Response:
[
{
active: true,
created_at: "2015-03-02T14:10:09-08:00",
created_by_id: null,
current: null,
id: 169359,
indicates_closed: true,
sales_stage_id: null,
status_type_category_id: 2,
status_type_id: 164,
status_type_name: "Withdrawn - Test Lead",
statusable_id: 60564,
statusable_type: "Crm::Case",
system_task_id: null,
updated_at: "2015-03-02T14:10:09-08:00",
status_type: {
color: "#00000",
created_at: "2013-10-24T16:31:46-07:00",
id: 164,
indicates_closed: true,
indicates_duplicate: false,
indicates_test: true,
is_for_policies: true,
name: "Withdrawn - Test Lead",
owner_id: 1,
ownership_id: 1,
sales_stage_id: 1,
sort_order: 8,
status_type_category_id: 2,
updated_at: "2016-06-24T19:46:10-07:00",
status_type_category: {
id: 2,
sales_stage_id: 1,
has_own_timestamp: false,
is_for_policies: true,
name: "Attempting Contact"
}
}
},
{
active: false,
created_at: "2015-03-02T13:56:24-08:00",
created_by_id: null,
current: null,
id: 169341,
indicates_closed: false,
sales_stage_id: 1,
status_type_category_id: 1,
status_type_id: 125,
status_type_name: "New Lead",
statusable_id: 60564,
statusable_type: "Crm::Case",
system_task_id: null,
updated_at: "2015-03-02T14:10:09-08:00",
status_type: {
color: "#CC0033",
created_at: "2013-10-24T16:31:45-07:00",
id: 125,
indicates_closed: false,
indicates_duplicate: false,
indicates_test: false,
is_for_policies: true,
name: "New Lead",
owner_id: 1,
ownership_id: 1,
sales_stage_id: 1,
sort_order: 1,
status_type_category_id: 1,
updated_at: "2016-06-27T12:02:08-07:00",
status_type_category: {
id: 1,
sales_stage_id: 1,
has_own_timestamp: false,
is_for_policies: true,
name: "New Lead"
}
}
}
]
Error: Any response other than 200.
You can find additional API documentation here: